My husband and I had flight reservations for currently (March fifteen, 2014) and following a regime coronary heart scan on Wednesday of the 7 days, he was diagnosed which has a intense heart challenge. On Friday, March fourteen, 2014 he had to have a heart catherization and it was unachievable for us to go on our getaway. I known as American Airways Buyer Service and was nicely advised “hard luck”.
I are over the telephone for three hrs looking to resolve a difficulty where by my bag was split open up and my possessions lacking.
On arrival in Panama with flight AA959 one of many 2 luggages, a Roncato luggage, ( photographs hooked up ) price €189 arrived damaged. I quickly went to the right Business Within the airport, the place the sole comment was that they handed me a « checking Article Destruction see », which I enclose herewith. I expended the next day buying a new baggage and endeavoring to get in touch with all your offices by means of the telephone quantities indicated over the claimed document without the need of, nonetheless, obtaining any reply – the phone is rarely answered and the road goes blank immediately after a number of minutes of waiting, despite which range I dial. I Hence move forward my journey and on my arrival in Miami airport for my return trip (flight AA2198 on March 24) I all over again attempt to Call your Workplace for the airport, but the one suggestions they could give me was to difficulty a complaint by using your web site, which I'm now accomplishing. Other than the above mentioned, I do have An additional – and possibly much more major – grievance. At time of my reservation I compensated an additional $88 ($44 Just about every) for added comfort and ease seats. To my surprise, the seats turned out to become the traditional – no more – seats.
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It is disassembled, cleaned and inspected with calibrated precision measuring tools to reveal any defects Which may be ignored usually.
I flew to Eire on nine/fifteen/15 and returned on nine/twenty five/fifteen. This was my initial Worldwide flight and my 1st time for you to fly in a few years. The personnel had been good as well as foods was very good. Convenience on how over was ok as I had an aisle seat but was in the midst of 5 seats on the return flight and the individual’s chair in front of me was all the way again (appeared slightly more back than some) and I web was not able to view films as it was much too near and will hardly set my tray down to take in. When returning, I kept looking forward to my bag and it just wasn’t there so went towards the counter and inquire.
consumer service agent in the “technologies”/Website workforce named lisa truly HUNG UP on me when i was conversing. i’ve in no way experienced this kind of very poor knowledge just before. she was incredibly rude in advance of hanging up.
Walberg transformed my seats.I do think the staff inUS air is very rude And that i don’t would like to journey any more
If I am able to do this, why can’t do this? Right here’s a suggestion. Since the brokers are unable to see USAIR, Why don't you provide them with entry to the world wide web so they can see obtainable USAIR flights? There have been several USAIR flights that will have looked after not less than half of your people that needed to flights.
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LIES. American Airlines has lied to me continuously. My bag did not arrive at the airport. I had been looking ahead to an extended time frame for the carousel and no bags arrived out for my flight. Nor did anyone within the baggage office that had a transparent see of your carousel arrive out to mention nothing can be coming. I checked in the Business and they then explained there was NO Explanation why my suitcase shouldn’t have arrived. They ended up to send out my suitcase to me at my resort. At two:24 PM I obtained a mobile phone call from a recorded concept stating my bag was picked up and can be delivered inside of six hrs. LIE. I called the delayed baggage variety and was advised it was picked up at three PM and can be shipped in just 6 hrs. LIE. I checked on the net this evening and it claimed it was picked up at 3 PM and can be delivered in six several hours. LIE.
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I wanted to vent my disappointment Together with the baggage situation together with your airline. All the things else was very good, although the way my baggage was taken care of would make me Feel two times ahead of booking with AA all over again. I used to be charged $twenty five Each individual way for a person bag, not remaining advised my bag might be carried on for no demand. To add insult towards the $fifty charged, my bag was ruined on the surface on remaining returned to me.